Refund policy

We want TERRACE FORM pieces to feel right in your space. If an eligible item is not the right fit, you may request a return within 30 days after the delivery date.

How to Start a Return

Email support@terraceformhome.com within 30 days of delivery. Include your order number, the item you wish to return, and a brief reason for the return.

Wait for our return instructions. For an approved eligible return, we will provide a prepaid return label or other shipping instructions.

Pack the item securely and send it back using the provided instructions. Keep your return-shipment receipt until the return is confirmed received.

Eligibility

To be eligible, an item must be returned in unused, undamaged, and resalable condition, with original parts, accessories, and packaging when reasonably available. Please do not send an item back without first contacting us; this may delay identification and processing.

Non-Returnable Items

The following are not eligible for return unless they arrive damaged, defective, or incorrect: final-sale items clearly marked as final sale at the time of purchase; personalized or made-to-order items; gift cards; and items that have been used, assembled, altered, damaged after delivery, or returned without the parts needed for normal use.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, email support@terraceformhome.com promptly with your order number and clear photos of the item and packaging. We will review the issue and provide an appropriate resolution, which may include a replacement, return, or refund.

Refund Timing and Method

Once we receive and inspect an eligible return, we will notify you of the decision. Approved refunds are issued to the original payment method within 7 calendar days. Your financial institution may take additional time to post the credit. We cover return shipping for approved eligible returns. This Policy does not limit rights that cannot be excluded under applicable law.